SUPERIOR HEALTH AND WELLNESS, PLLC | TERMS & CONDITIONS OF USE

Last Updated: June 1, 2026

LegitScript Certified  |  HIPAA Compliant  |  Serving Texas & Florida

Russell Skinner, MD, Medical Director

www.superiorhealthwellness.com  |  info@superiorhealthwellness.com  |  1-855-724-9355

Please read this Agreement carefully before using this website or any services offered by Superior Health and Wellness, PLLC. By accessing or using our website, patient portal, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), without modification. If you disagree with any part of these Terms, you may not access or use the website or services.

We reserve the right to change these Terms from time to time without advance notice. You acknowledge and agree that it is your responsibility to review these Terms periodically to familiarize yourself with any modifications. The "Last Updated" or "Effective Date" at the top of this page will indicate when revisions were made. Your continued use of this website or our services after any modification constitutes your acknowledgment and acceptance of the modified Terms.

1 | INTRODUCTION & OWNERSHIP

1.1  Ownership of Site; Agreement to Terms of Use

Superior Health and Wellness, PLLC ("Superior," "SHW," "we," "us," or "our") is a direct-pay, physician-led telemedicine practice owned and operated by Russell Skinner, MD. Your access to and use of www.superiorhealthwellness.com and any associated subdomains or related digital properties (collectively, the "Site") is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, prospective patients, current patients, customers, and others who access or use the Site or any services offered through the Site.

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree to all Terms, you are expressly prohibited from using the Site and must discontinue use immediately.

1.2  Related Policies and Agreements

Your use of the Site is also subject to our Privacy Policy (effective April 15, 2026), which is incorporated by reference into these Terms. Your agreement to the Privacy Policy is hereby made part of this Agreement. Where you have entered into additional agreements with SHW — such as a New Patient Medical Consent Packet, Annual Patient Consent Renewal, or Travel Medical Kit Intake and Consent — those documents govern your clinical relationship with SHW and are complementary to, not replacements of, these Terms.

In the event of a direct conflict between these Terms and a signed patient consent agreement, the patient consent agreement shall govern with respect to the specific clinical matter addressed therein.

1.3  Services Overview

Superior Health and Wellness is a physician-led telemedicine practice, LegitScript Certified and HIPAA compliant, currently licensed to provide medical services in the states of Texas and Florida. SHW provides specialized telemedicine services including, but not limited to: hormone replacement therapy (HRT/TRT), medical weight loss using GLP-1 medications, peptide and longevity therapies, Travel Medical Kits, sexual wellness, and hair restoration. All clinical decisions are made exclusively by independently licensed physicians and nurse practitioners employed or contracted by SHW. Medications, if prescribed, are dispensed by licensed third-party compounding pharmacies.

2 | GENERAL DISCLAIMERS

2.1  Not a Substitute for Professional Medical Care

This Site and all resources, content, and information available through it are intended for general educational and informational purposes only. They are not intended to be, and shall not be construed as, a substitute for professional medical advice, diagnosis, treatment, psychological treatment, nutritional guidance, counseling, or mental health services. You should always seek the advice of a qualified and licensed physician, nurse practitioner, mental health provider, or other qualified healthcare professional with any questions you have regarding a medical condition, symptom, or health concern. Never disregard, delay, or alter professional medical advice based on anything you have read, seen, or accessed through this Site.

While resources and content on this Site may be written or reviewed by licensed healthcare professionals, your use of and engagement with this Site and its materials does not establish a provider-patient relationship, does not constitute medical treatment or clinical counseling, and does not represent personalized health advice. Your health circumstances are unique, and general content on this Site may not apply to your individual situation.

2.2  No Guarantee of Treatment or Prescription

Accessing this Site, submitting a contact or inquiry form, scheduling a discovery call, completing intake questionnaires, or making payment does not guarantee that you will be accepted as a patient, that a prescription will be issued, or that any specific treatment outcome will result. All clinical decisions — including whether to accept a patient, what (if any) medications to prescribe, and at what dosage — are made solely by SHW's licensed providers based on individualized medical evaluation, laboratory results, and complete health history. A prescription is never guaranteed.

2.3  Recommendations and Endorsements

The Site does not recommend or endorse any specific medical treatments, health approaches, medications, individual providers, opinions, products, or third-party services that may be mentioned, referenced, or featured on the Site. Informational content presented on this Site is for educational purposes only and does not constitute a clinical recommendation.

2.4  Accuracy and Currency of Information

While SHW makes reasonable efforts to ensure that the content on this Site is accurate, complete, and current, we make no warranty or guarantee that any information is free from error, omission, or inaccuracy. Medical knowledge, regulatory requirements, and product availability evolve rapidly. Content on this Site may not always reflect the most current clinical, legal, or regulatory developments. SHW disclaims all liability for any inaccuracy, error, or incompleteness in the information provided, regardless of its source. SHW reserves the right to update, correct, modify, or remove any content on the Site at any time without notice.

2.5  Emergency Disclaimer

MEDICAL EMERGENCY NOTICE — READ CAREFULLY

Superior Health and Wellness does NOT provide emergency medical services. This Site is not a crisis service. If you or someone near you is experiencing a medical emergency — including but not limited to chest pain, difficulty breathing, severe allergic reaction, neurological symptoms, stroke symptoms, or any life-threatening condition — call 911 or go to the nearest emergency room immediately. Do not contact SHW for emergency medical care. SHW cannot dispatch emergency responders or provide emergency clinical intervention of any kind.

3 | RESPONSIBLE USE AND CONDUCT

3.1  Permitted Use of Resources

By visiting this Site and accessing the information, resources, services, products, and tools we provide — whether directly or indirectly (collectively, "Resources") — you agree to use them only for lawful purposes consistent with (a) these Terms, (b) applicable federal and state laws and regulations, and (c) generally accepted standards for responsible online conduct. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited unless you have received express prior written consent from SHW.

3.2  Eligibility and Age Requirements

To access or use the Site or purchase any services, you must be at least 21 years of age and have the legal capacity to enter into binding agreements. By using this Site, you represent and warrant that you meet these requirements. Children under the age of 18 are prohibited from using this Site. SHW does not knowingly collect information from minors, and any account created by or for a person under 18 will be immediately terminated upon discovery.

3.3  Access to Resources and Account Registration

In order to access certain Resources, you may be required to provide information about yourself — such as your name, date of birth, contact details, and government-issued identification — as part of an account registration process or as a condition of using certain services. You agree that any information you provide will always be accurate, correct, complete, and up to date. Accessing or attempting to access any of our Resources by any means other than through the means we provide is strictly prohibited. You specifically agree not to access or attempt to access any of our Resources through any automated, unethical, or unconventional means, including but not limited to web crawlers, scrapers, bots, or unauthorized API access.

3.4  Account Security and Responsibility

You are responsible for maintaining the confidentiality of any login credentials associated with any account you use to access our Resources. Accordingly, you are solely responsible for all activities that occur under your account. You agree to notify SHW immediately at info@superiorhealthwellness.com if you become aware of any unauthorized use of your account or any other breach of security. SHW will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. You are solely responsible for any consequences, losses, or damages that SHW may directly or indirectly suffer due to any unauthorized activities conducted by you or through your account, and you may incur criminal or civil liability as a result.

3.5  Limitations on Access and Prohibited Conduct

Engaging in any activity that disrupts or interferes with our Resources, including the servers or networks to which our Resources are connected, is strictly prohibited. You may not:

• Attempt to gain unauthorized access to any portion of the Site, any other systems connected to the Site, or any SHW administrative accounts

• Transmit or introduce any malicious code, virus, worm, Trojan horse, or other disruptive or harmful technology to the Site or its underlying infrastructure

• Use automated tools (including bots, scrapers, spiders, or crawlers) to access, monitor, or extract data from the Site without prior written consent

• Impersonate SHW, any SHW provider or staff member, or any other person or entity, or misrepresent your affiliation with any person or entity

• Interfere with the proper functioning of the Site or the enjoyment of other users

• Circumvent or attempt to circumvent any security measures, authentication systems, or access controls on the Site

• Use the Site or its Resources for any purpose that violates applicable law or these Terms

SHW reserves the right to investigate and take appropriate action against any conduct that, in our sole judgment, violates these Terms or applicable law, including but not limited to reporting suspected illegal activity to law enforcement, restricting access, or terminating accounts.

3.6  Public Forums and Open Communication Tools

SHW may provide interactive features on the Site, such as blog comment sections, testimonial submissions, public chat tools, message boards, or social media integrations ("Public Forums"). You understand that we do not generally pre-screen or monitor content posted through Public Forums, and that if you choose to use these tools to submit content, it is your personal responsibility to do so in a responsible, lawful, and ethical manner. By posting information or otherwise using any Public Forum, you agree that you will not upload, post, share, or otherwise distribute any content that:

• Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive of privacy, racist, or otherwise objectionable

• Infringes on any trademark, patent, trade secret, copyright, or other intellectual property or proprietary right of any party

• Contains any unauthorized or unsolicited advertising, commercial solicitation, or promotional content

• Impersonates any person or entity, including any SHW employee, provider, or representative

• Contains personal health information about another individual without their express consent

SHW reserves the right, at its sole discretion, to remove any content that we determine, in our judgment, violates these Terms or is otherwise offensive, harmful, objectionable, inaccurate, or in violation of third-party rights. We are not responsible for any delay or failure in removing such content. If you post content that we remove, you consent to that removal and waive any claim against us arising from it.

By posting any content through Public Forums on the Site — provided it does not violate or infringe on third-party copyrights or trademarks — you grant SHW a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display, and distribute that content as we deem appropriate for our business purposes. This license applies only to content posted through open communication tools and does not apply to information you submit as part of account registration, medical intake, or clinical care.

3.7  Use of Free Downloadable and Gated Content

SHW may make certain resources accessible in exchange for providing an email address or other information ("Gated Content"). SHW grants you a limited, personal, non-exclusive, non-transferable license to use Gated Content for your own personal or internal purposes only. You acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or otherwise exploit any Gated Content in any manner. You may not sell, redistribute, or use Gated Content to create competing products or services without our express prior written consent.

4 | LAWFUL PURPOSES, ACCOUNT CREATION & ORDER TERMS

4.1  Financial Responsibility

You may use the Site and its services only for lawful purposes. You agree to be financially responsible for all purchases and services initiated by you or by someone acting on your behalf through the Site. All fees for SHW services are your personal financial responsibility and are due at the time of service. SHW is a direct-pay medical practice and does not participate in any commercial health insurance network. SHW does not accept, bill, or submit claims to commercial health insurance, Medicare, or Medicaid on your behalf. You agree to use the Site and purchase services solely for legitimate, non-commercial medical purposes. You shall not post or transmit through the Site any material that violates or infringes the rights of others or that is threatening, abusive, defamatory, libelous, obscene, or otherwise unlawful.

4.2  Account Creation and Security

To use certain features of the Site or to purchase services, you may be required to create an account by providing your name, email address, date of birth, username, password, and other personal and health-related information. You agree that, as a condition of your use of the Site, all registration information you provide will always be accurate, complete, and up to date. You must not impersonate another person, provide an email address or other information belonging to someone else, or create an account for any unauthorized or illegal purpose.

Your account is personal to you and must not be shared with or transferred to any other person. If you are provided with a username, password, or other security credentials, you must treat such information as strictly confidential and must not disclose it to any other person or entity. You agree to notify SHW immediately of any unauthorized access to or use of your credentials or any other security breach. You further agree to log out of your account at the end of each session and to exercise particular caution when accessing your account from a public or shared device. SHW has the right to disable any account credentials at any time, for any reason, including if we determine that you have violated any provision of these Terms.

All information you provide to register on this Site is governed by our Privacy Policy, and you consent to all actions we take with respect to your information in accordance with that policy.

4.3  Refusal of Service

The products and services available on the Site are offered subject to our acceptance of your order or request. SHW reserves the right to refuse service, cancel orders, or decline to enter into a provider-patient relationship with any person or entity, at any time, in our sole discretion, without obligation to provide a reason. No order is deemed accepted until payment has been processed and confirmed. SHW reserves the right to change or discontinue any aspect or feature of the Site at any time, subject to fulfilling any obligations arising from accepted and paid orders.

4.4  Order Confirmation

Upon placing an order or scheduling a service through the Site, you will receive an email confirmation to the address associated with your account. If you do not receive a confirmation email within a reasonable period, it is your responsibility to contact SHW at info@superiorhealthwellness.com or 1-855-724-9355 as soon as possible to confirm your order status.

4.5  Product Descriptions

SHW makes reasonable efforts to describe and present services and products available through the Site as accurately as possible. However, we do not guarantee that service descriptions, pricing, or other content is entirely accurate, current, or error-free at all times. We reserve the right to correct errors in pricing or descriptions and to refuse or cancel any order based on an incorrect listing. In the event of a pricing error, SHW will notify you and offer you the option to proceed at the correct price or cancel your order.

5 | MEDICAL SERVICES, CLINICAL SCOPE & TELEHEALTH

5.1  Nature of Practice

Superior Health and Wellness, PLLC is a physician-led, direct-pay telemedicine practice. It is a specialized clinical practice — not a primary care provider, urgent care clinic, emergency service, psychiatric or mental health service, or general health platform. SHW does not provide comprehensive primary care, urgent care, or emergency services. Patients are strongly encouraged to maintain an active, ongoing relationship with a primary care physician who has full knowledge of their complete medical history, as SHW's clinical scope is limited to the specialized services it provides.

All healthcare services provided through SHW are delivered by independently licensed physicians and nurse practitioners who exercise independent clinical judgment in all medical decision-making. SHW providers are not employees of the patient; provider decisions are not subject to override by SHW administration or by the patient.

5.2  Scope of Clinical Services

SHW provides specialized telemedicine services in the following areas, subject to provider availability, clinical appropriateness, state licensure, and applicable law:

• Hormone Replacement Therapy (HRT) and Testosterone Replacement Therapy (TRT) for men and women

• Medical Weight Loss, including GLP-1 receptor agonist therapies (Semaglutide, Tirzepatide) and metabolic support

• Peptide, longevity, and preventive therapies, including certain off-label therapies as clinically appropriate and legally permissible

• Sexual wellness therapies

• Hair restoration therapies

• Travel Medical Kits — a discrete, one-time telehealth consultation service (see Section 8)

Service availability, formulary, and pricing are subject to change at any time. Not all services are available in all circumstances, and no specific treatment, medication, or outcome is guaranteed. Provider scope, applicable clinical protocols, and regulatory requirements vary and may limit the treatments available to any individual patient.

5.3  Geographic Limitation — Texas and Florida Only

SHW providers are licensed to practice medicine in the states of Texas and Florida only. As of the effective date of these Terms, SHW provides services exclusively to patients physically located in Texas or Florida. Patients must be physically present within one of these two states at the time of every telemedicine appointment, regardless of their home address, mailing address, or state of residence. SHW cannot legally provide clinical services — including prescribing — to patients who are physically located outside of Texas or Florida at the time of a visit, except in extremely limited circumstances where delaying care would present an immediate or serious health risk, or where a patient has established in-person care with Dr. Skinner in accordance with applicable law.

It is your responsibility to notify SHW if you will be traveling outside Texas or Florida at the time of a scheduled appointment so the appointment can be rescheduled. SHW is not responsible for any consequences arising from a patient's failure to disclose their physical location at the time of an appointment. SHW cannot ship medications to states where SHW providers are not licensed to prescribe.

5.4  Telemedicine Appointments — Technical and Legal Requirements

All clinical services at SHW are delivered via HIPAA-compliant, encrypted telemedicine platforms using real-time communication technology. The following requirements apply to all telemedicine appointments:

• Video appointments (two-way audiovisual communication) are required for all new patient initial consultations and for any appointment involving the prescribing of controlled substances, including testosterone. Audio-only encounters are legally insufficient for these service types.

• You must provide a valid, non-expired government-issued photo ID at the start of each appointment. This is required by Texas and Florida law to establish and maintain a legally compliant provider-patient relationship. Failure to provide acceptable identification may result in cancellation of the appointment without refund.

• Technology failures, interruptions, or delays may occur despite SHW's use of HIPAA-compliant, encrypted platforms. If a technical failure prevents the completion of a visit, your appointment may need to be rescheduled.

• Electronic transmission of health data carries inherent security risks. While SHW takes all reasonable precautions, the full confidentiality of electronic communications cannot be absolutely guaranteed.

5.5  Patient Rights and State Medical Board Complaint Notices

As a patient of SHW, you have the right to be fully informed about your care, to ask questions at any time, to receive clear and understandable answers, and to make your own decisions about your treatment — including the right to decline or withdraw consent to any recommended therapy at any time. You also have the right to request a copy of your medical records in accordance with applicable federal and state law.

Both Texas and Florida law require SHW to inform patients of their right to file a formal complaint with the applicable state medical licensing board. SHW takes all quality and conduct concerns seriously and encourages patients to contact SHW administration first. However, you have the legal right to report concerns directly to the appropriate regulatory authority at any time, without prior notice to SHW:

• Texas Patients: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, TX 78768-2018 | Complaint Hotline: 1-800-201-9353 | www.tmb.state.tx.us

• Florida Patients: Florida Department of Health, Division of Medical Quality Assurance, 4052 Bald Cypress Way, Bin C-75, Tallahassee, FL 32399-3275 | www.flhealthsource.gov

5.6  Established Care and Follow-Up Requirements

Ongoing care at SHW requires patients to maintain a minimum standard of clinical engagement. Active patients are required to complete a minimum of two provider visits per year and two laboratory panels per year. Prescription renewals — including for hormone therapies and GLP-1 medications — are contingent on completion of required follow-up visits and updated laboratory work within the timeframes established by your provider and by applicable clinical protocols. Failure to maintain required visits and labs may result in the inability to renew prescriptions.

6 | CONTROLLED SUBSTANCES & DEA COMPLIANCE

6.1  Controlled Substance Classification

Certain therapies available through SHW involve medications classified as controlled substances under the federal Controlled Substances Act (21 U.S.C. § 801 et seq.) and applicable Texas and Florida state law. This includes, but is not limited to, injectable and topical testosterone, which is classified as a Schedule III controlled substance. Controlled substances are regulated more strictly than non-controlled prescription medications due to their potential for misuse, diversion, and physical or psychological dependence.

6.2  Temporary Federal Extension — DEA Telemedicine Prescribing Authority

The prescribing of Schedule II through Schedule V controlled substances via telemedicine without a prior in-person evaluation is currently authorized under a Temporary Federal Extension of DEA telemedicine rules, valid through December 31, 2026. This authority is not permanent and is subject to change, modification, or expiration by act of the federal government at any time. If the federal extension expires or is modified, patients receiving controlled substance prescriptions through SHW may be required to complete an in-person evaluation before controlled substances can be continued. SHW will make reasonable efforts to provide advance notice to affected patients of any changes to prescribing authority, but cannot guarantee continuity of controlled substance prescriptions in the event of regulatory change.

6.3  Prescription Drug Monitoring Program (PDMP) Compliance

Texas and Florida law require SHW providers to check the applicable state Prescription Drug Monitoring Program database before prescribing or renewing any controlled substance prescription. By receiving care from SHW, you consent to your provider's review of the Texas PMP and/or Florida E-FORCSE database each time a controlled substance is prescribed or renewed. This review is a legal requirement, not optional, and is performed to protect both your safety and the legal integrity of SHW's prescribing practices.

6.4  Single Prescriber and Non-Diversion Obligations

You agree that during the course of your treatment at SHW:

• You are not currently receiving prescriptions for the same controlled substances from any other prescriber, and you agree to immediately disclose to your SHW provider any situation in which you are or become a patient of another prescriber for the same controlled substances.

• You will use your prescribed controlled substances only as directed by your SHW provider and will not alter the prescribed dosage without provider approval.

• You will not share, sell, transfer, or otherwise divert your controlled substance prescriptions or medications to any other person. Diversion of controlled substances is a federal and state crime.

• You will store all controlled substances securely and out of reach of children, minors, and unauthorized individuals.

• You will report any lost, stolen, or damaged controlled substance prescriptions or medications to SHW promptly. Lost or stolen controlled substance medications will generally not be replaced before the next authorized refill date.

Failure to comply with these obligations constitutes a violation of these Terms and may result in immediate discontinuation of controlled substance prescribing, termination of your patient relationship with SHW, and, where appropriate, reporting to applicable law enforcement or regulatory authorities.

7 | FEES, PAYMENTS, CANCELLATIONS & REFUNDS

7.1  Fee Schedule

The following fees apply to all services provided by Superior Health and Wellness. All fees are due at the time of service unless otherwise expressly stated. SHW reserves the right to update its fee schedule at any time; changes will be reflected on the Site and will apply to services rendered after the date of the change.

Service / Fees

• Initial Consultation & Lab Fee: $150.00 — covers required laboratory work and the initial provider appointment. This fee is non-refundable once a provider appointment has been completed.

• No-Show / Late Cancellation Fee (Provider Appointments): $50.00 — charged for cancellations with less than 48 hours' notice, or for failure to appear for a scheduled appointment without prior notice.

• Admin Processing Fee: $14.99 — applied to all prescription sales processed through SHW.

• Medication Costs: Separate from consultation fees. Current pricing is available in the SHW product catalog. Medication pricing is subject to change.

7.2  Payment Processing

Superior Health and Wellness utilizes HIPAA-aware, secure payment processing systems for all financial transactions. FortisPay (Fortis) processes all prescription sales and consultation or lab fees billed directly through SHW's internal systems. Stripe processes consultation and lab fee payments for appointments scheduled through the SHW website. Both processors operate in accordance with applicable Payment Card Industry (PCI) Data Security Standards. By providing payment information, you represent and warrant that you are authorized to use the payment method provided and that all billing information you supply is accurate and complete.

7.3  Direct-Pay / Self-Pay Practice

SHW is a direct-pay telemedicine practice. We do not participate in any commercial health insurance network and do not accept, bill, or process claims for commercial health insurance, Medicare, or Medicaid. All service fees are your personal financial responsibility and are due at the time of service. SHW does not provide insurance superbills, insurance claim forms, or letters of medical necessity for insurance submission purposes. This direct-pay model allows SHW to provide personalized, physician-led care without the constraints of insurance network requirements.

7.4  Cancellation and No-Show Policy

To respect provider time and ensure appointment availability for all patients, SHW requires advance notice for all cancellations and reschedules:

• Provider Appointments (HRT, Weight Loss, Ongoing Care): A minimum of 48 hours' advance notice is required to cancel or reschedule any provider appointment without incurring a fee.

• Travel Medical Kit Telehealth Appointments: A minimum of 24 hours' advance notice is required.

Cancellations made with less than the required advance notice, or failure to appear for a scheduled appointment without prior notice, will result in a $50.00 no-show/late cancellation fee charged to the payment method on file. If you are more than 10 minutes late to a scheduled telehealth visit, the appointment may be treated as a no-show at SHW's discretion. Repeated no-shows or late cancellations may result in restrictions on future appointment scheduling.

To cancel or reschedule, contact SHW at 1-855-724-9355 or info@superiorhealthwellness.com. Cancellation requests are only confirmed upon receipt of acknowledgment from SHW.

7.5  Refund Policy

ALL SALES ARE FINAL ONCE A PRESCRIPTION IS TRANSMITTED

Once a prescription has been transmitted to the dispensing pharmacy, all sales are final and no refund will be issued. Compounded medications are custom-prepared for individual patients and cannot be returned, exchanged, or restocked under any circumstances. Consultation fees are non-refundable once a provider appointment has been completed, regardless of the clinical outcome.

Upon determining that a refund is warranted pursuant to the specific terms of this policy, SHW will promptly submit a refund instruction to its payment processor. SHW does not control the payment processor and cannot expedite refund timelines. Fee disputes must be directed to SHW administration within 30 days of the date of the charge. Disputes received after 30 days may not be eligible for review.

If a refund is issued for any purchase, all licenses or access rights granted in connection with that purchase terminate immediately. You agree to cease use of any associated materials and to destroy any copies in your possession.

8 | TRAVEL MEDICAL KITS — DISCLOSURE & TERMS

IMPORTANT — READ BEFORE ORDERING

This section applies exclusively to your purchase of a Travel Medical Kit from Superior Health and Wellness. Travel Medical Kits are a limited, one-time clinical service. Purchasing a Travel Medical Kit does not substitute for primary care or emergency services and does not establish an ongoing provider-patient relationship with SHW, unless you are an active existing patient currently receiving ongoing care with us.

8.1  Nature of the Service

Travel Medical Kits are a discrete clinical service consisting of a one-time telehealth evaluation by a licensed SHW provider, who will review your intake information and, if clinically appropriate, prescribe medications tailored to your travel needs and individual medical history. The prescribing provider exercises independent professional clinical judgment in all prescribing decisions and is not obligated to prescribe any specific medication, quantity, or combination. No specific kit content is guaranteed. Medications included in a Travel Medical Kit are not pre-packaged — contents vary based on the provider's clinical assessment of your individual needs, medical history, allergies, and applicable law.

SHW is not a pharmacy and does not dispense or ship medications directly. Medications are dispensed by a licensed 503A compounding pharmacy partner. SHW's pharmacy partners operate under applicable federal and state compounding standards.

8.2  Eligibility

To purchase a Travel Medical Kit, you must be at least 21 years of age and a legal resident of the United States. By placing an order, you represent and warrant that you meet these eligibility requirements and that all information you provide — including your medical history, current medications, allergies, and travel plans — is accurate, truthful, and complete. Providing false or incomplete medical information to obtain a prescription is a violation of these Terms and may have legal consequences.

8.3  Medical Consultation Requirement

All Travel Medical Kit orders require a telehealth consultation with a licensed SHW provider. Upon placing your order, you will be directed to complete an intake questionnaire and schedule a telehealth appointment. Consultations are conducted via real-time audiovisual telemedicine. You must be physically located in Texas or Florida at the time of your consultation. A valid, non-expired government-issued photo ID must be provided prior to or at the time of the consultation. SHW reserves the right to cancel any consultation if required intake documents or identification are not provided in advance.

8.4  Scheduling, Cancellation, and No-Show Policy

The following policies apply to all Travel Medical Kit telehealth consultation appointments:

• You must provide at least 24 hours' advance notice to cancel or reschedule a scheduled telehealth consultation.

• A $50.00 No-Show Fee will be assessed for: (a) appointments missed without prior notice; or (b) cancellations received with less than 24 hours' notice before the scheduled appointment time.

• The No-Show Fee will be charged to the payment method on file and must be satisfied before a new appointment can be scheduled.

• If you are more than 10 minutes late to a scheduled telehealth consultation, your appointment may be treated as a no-show at SHW's discretion, and the $50.00 fee may be applied.

8.5  Payment and Fulfillment

SHW is a direct-pay practice and does not accept, bill, or submit claims to any commercial health insurance plan, Medicare, or Medicaid for Travel Medical Kit services. Partial payment is collected at checkout to secure your medical consultation. Remaining payment for medications is collected at the conclusion of the provider consultation, based on the prescriptions approved. If no prescription is issued following clinical review, you will not be charged for medication costs, though the consultation fee may apply as described at time of purchase. All sales are final once a prescription has been transmitted to the pharmacy. We accept major credit cards and HSA payment methods as indicated at checkout. You represent that you are authorized to use the payment method provided and that all billing information is accurate.

8.6  Shipping and Delivery

Shipping and delivery timelines for Travel Medical Kit medications are estimates only and are not guaranteed by SHW. Title and risk of loss transfer to you upon delivery of your package to the carrier. SHW is not responsible for packages that are lost, delayed, stolen, or damaged once in the possession of the carrier. You are responsible for providing an accurate and complete delivery address and for ensuring that medications are received and properly stored upon delivery. Any damaged, missing, or incorrect items must be reported to SHW within 24 hours of confirmed delivery. Failure to report shipping-related issues within this timeframe may result in denial of replacement requests. Any applicable taxes, duties, or shipping-related fees are your sole responsibility.

8.7  No Ongoing Treatment Relationship

The purchase of a Travel Medical Kit does not establish an ongoing physician-patient or treatment relationship with SHW or any affiliated provider, unless you are an active established patient currently receiving ongoing care through SHW. Patients who are not active SHW patients are solely responsible for obtaining appropriate follow-up care, monitoring, and continued medical management through their primary care physician or another licensed healthcare provider. For ongoing, recurrent, or chronic medical needs, patients should establish and maintain care with a qualified healthcare provider.

8.8  No Refills or Renewals

Travel Medical Kit prescriptions are intended as a one-time emergency or travel-use supply and are not intended for ongoing treatment, long-term therapy, or chronic disease management. Prescription refills, renewals, or continued prescribing of Travel Medical Kit medications may be available only to active established SHW patients, subject to provider discretion, independent clinical judgment, medical appropriateness, applicable federal and state law, and current regulatory guidelines. Patients requiring continued treatment or long-term medication management should consult with their primary care physician or schedule an appropriate medical evaluation with a licensed healthcare provider.

8.9  Refund and Cancellation Policy for Travel Medical Kits

All sales are final once a prescription has been transmitted to the dispensing pharmacy. Because Travel Medical Kit medications are compounded and prepared specifically for the individual patient, they cannot be returned, restocked, or resold under any circumstances. No refund will be issued once your prescription has been transmitted to the pharmacy, regardless of whether the medication has been shipped or received by you.

If you wish to cancel your Travel Medical Kit order prior to the provider consultation, contact SHW promptly at info@superiorhealthwellness.com or call 1-855-724-9355. Cancellation requests received before the provider has initiated review of your intake may qualify for a partial refund of the medication fee. The $150.00 consultation fee is non-refundable once the provider has initiated review of your intake questionnaire or your consultation has occurred.

In the event SHW or the prescribing provider declines to fulfill your order — including but not limited to situations where a prescription cannot safely or legally be issued, where you have provided inaccurate information, or where applicable law or regulations prevent fulfillment — medication charges will not be collected. However, the consultation and administrative fees associated with the clinical review already performed are non-refundable.

9 | COMPOUNDED MEDICATIONS

9.1  What Is a Compounded Medication?

Many medications prescribed by SHW are compounded — meaning they are prepared specifically for an individual patient by a licensed compounding pharmacy, based on a valid prescription from a licensed SHW provider. Compounded medications are custom-formulated to meet a specific patient's clinical need and are distinct from commercially manufactured, FDA-approved drug products. Compounding is a legal and widely practiced component of modern clinical medicine and is used when FDA-approved commercial alternatives are unavailable, when customized dosing is medically necessary, or when a patient has documented allergies or sensitivities to commercial formulation components.

9.2  FDA Regulatory Status of Compounded Medications

The FDA does not approve individual compounded medications in the same manner it approves brand-name or generic commercial drugs. This means compounded formulations have not undergone the same standardized clinical trials or post-market surveillance processes that apply to FDA-approved commercial products. There may be variability in formulation, potency, or sterility compared to commercially manufactured equivalents. Compounding pharmacies are, however, heavily regulated by state pharmacy boards and, in certain circumstances, the FDA, and must comply with stringent safety, sterility, and quality standards.

9.3  GLP-1 Medications and Evolving FDA Enforcement

IMPORTANT FDA UPDATE — GLP-1 COMPOUNDED MEDICATIONS (2026)

Compounded semaglutide and tirzepatide are subject to evolving FDA enforcement activity. The FDA declared the drug shortages for both medications resolved in 2024-2025 and ended most compounding grace periods by May 2025. SHW prescribes compounded GLP-1 medications only where clinically justified and legally permissible under current FDA guidance. This status is subject to change at any time. SHW will notify patients of any changes affecting their prescribed medications to the extent practicable.

By receiving compounded GLP-1 medications from SHW, you acknowledge that the availability of such formulations may change based on FDA drug shortage determinations and enforcement policy, and you agree to work with your SHW provider to identify clinically appropriate alternatives if compounded formulations become unavailable or legally impermissible.

9.4  Pharmacy Standards and Partners

SHW exclusively partners with licensed compounding pharmacies that hold LegitScript certification and operate under applicable 503A patient-specific compounding standards or 503B outsourcing facility standards, as applicable. SHW does not work with unlicensed, uncertified, or non-LegitScript-certified compounding facilities. Patients have the right to request that their prescription be sent to a licensed pharmacy of their choice, provided the selected pharmacy is licensed to dispense in the patient's state and can legally compound or dispense the prescribed medication, in accordance with applicable law.

9.5  Shipping, Handling, and Fulfillment Disclaimer

SHW does not package, handle, or ship medications directly. Once a prescription is transmitted to the dispensing pharmacy, all shipping and handling operations are managed exclusively by that third-party pharmacy partner. SHW does not have the ability to track individual shipments or manage delivery timelines on behalf of pharmacy partners. Patients should contact the dispensing pharmacy directly for questions about order status, shipment tracking, or delivery timelines. Typical delivery time is 7-10 business days from the date a prescription is transmitted, but this is an estimate provided by our pharmacy partners and is not guaranteed by SHW.

All sales are final once a prescription has been transmitted. Compounded medications cannot be returned or exchanged. Patients are responsible for providing an accurate delivery address and ensuring that medications are received and properly stored upon delivery. Any medications that are lost or damaged in transit should be reported to SHW promptly so that appropriate next steps can be coordinated with the dispensing pharmacy.

10 | PRIVACY POLICY & ELECTRONIC COMMUNICATIONS

10.1  Privacy Policy

Your use of this Site and SHW's services is governed by our Privacy Policy (effective April 15, 2026), which is incorporated into these Terms by reference. The Privacy Policy explains in detail what information we collect, how we use and protect it, when and with whom we share it, your rights regarding your information, and how to contact our Privacy Officer. Please review the Privacy Policy carefully. Your agreement to these Terms constitutes your agreement to the Privacy Policy.

10.2  HIPAA Notice of Privacy Practices

As a HIPAA-covered healthcare entity, SHW is required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with a Notice of Privacy Practices describing how your PHI may be used and disclosed. SHW's Notice of Privacy Practices is incorporated into the New Patient Medical Consent Packet provided to all patients at the time of enrollment and is available at any time at www.superiorhealthwellness.com/privacy-policy or upon request from SHW at security@superiorhealthwellness.com. SHW will never sell your PHI or use it for advertising or marketing purposes without your explicit written authorization.

10.3  Electronic Communications Consent

By providing your contact information and using the Site or SHW's services, you authorize SHW to contact you via the following electronic means, as applicable to the communications involved:

• SMS / Text Message: For appointment reminders, prescription status updates, scheduling confirmations, and care-related operational communications.

• Email: For appointment confirmations, billing notices, prescription-related communications, policy updates, and marketing communications where you have opted in.

• Voicemail: For appointment reminders and follow-up communications.

You acknowledge that electronic communications — including SMS messages, email, and voicemail — are not always transmitted over fully encrypted channels and that inherent security risks exist with electronic data transmission. By consenting to electronic communication, you accept these inherent risks.

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any marketing email or by replying "STOP" to any SMS marketing message. However, even if you opt out of marketing communications, SHW may continue to send you important service-related communications, including appointment confirmations, billing notices, prescription status updates, and security alerts, as these are necessary to provide your care and operate the practice.

10.4  Website-Based Data Collection Limitations

SHW uses HIPAA-compliant platforms for all clinical communications and for the collection of Protected Health Information. Non-clinical website interactions through Squarespace — such as email newsletter sign-ups, general contact form submissions, and website analytics — are not HIPAA-compliant channels and may not be encrypted at the same level as SHW's clinical systems. SHW will never collect Protected Health Information through non-clinical website channels. Information collected through the general website is limited to lead acquisition data used to respond to requests for information about SHW's services. Please see SHW's Privacy Policy for full details on data collection practices.

11 | LIMITATION OF WARRANTIES

11.1  Use of Resources — "As Is" and "As Available"

By using this Site, you understand and agree that all Resources we provide are made available on an "AS IS" and "AS AVAILABLE" basis, without warranty of any kind. This means that SHW does not represent or warrant to you that:

• The use of our Resources will meet your needs or requirements.

• The use of our Resources will be uninterrupted, timely, secure, or free from errors, defects, or inaccuracies.

• The information obtained through the use of our Resources will be accurate, reliable, complete, or current.

• Any defects in the operation or functionality of any Resources will be repaired or corrected within any particular timeframe.

Furthermore, you understand and agree that:

• Any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and you are solely responsible for any damage to your computer, device, or data that may result from downloading such content.

• No information or advice — whether expressed, implied, oral, or written — obtained by you from SHW or through any Resources we provide shall create any warranty, guarantee, or condition of any kind, except for those expressly outlined in these Terms.

11.2  Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHW EXPRESSLY DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. While we make every effort to ensure that content on this Site is free from errors and current, we do not give any warranty or assurance as to the accuracy, completeness, timeliness, or fitness for any particular purpose of any content or materials on this Site beyond reasonable maintenance efforts.

12 | LIMITATION OF LIABILITY & INDEMNIFICATION

12.1  Indemnification

You agree to indemnify, defend, and hold harmless SHW, its parent entities, affiliates, subsidiaries, directors, officers, managers, employees, donors, agents, contractors, and licensors from and against any and all losses, expenses, damages, costs, settlements, and reasonable attorneys' fees arising from or relating to: (a) your violation of any provision of these Terms; (b) your use of the Site, its content, or any product or service purchased through the Site; (c) your failure to maintain the confidentiality or security of your account credentials; (d) any content you submit, post, or transmit through the Site; or (e) any third-party claim arising from your actions or omissions in connection with your use of the Site or SHW's services. You agree to provide SHW with reasonable cooperation in the defense of any such claim at no cost to SHW.

SHW reserves the right to assume the exclusive defense and control of any claim for which we are entitled to indemnification under these Terms. In such event, you agree to cooperate with our defense of such claim.

12.2  Limitation on Claims

YOU AGREE THAT ANY CLAIM AGAINST SHW ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES SHALL BE LIMITED TO THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHW FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, AND IN NO EVENT SHALL EXCEED ONE HUNDRED U.S. DOLLARS ($100.00) WHERE NO PAYMENT WAS MADE.

12.3  Exclusion of Consequential and Other Damages

SHW WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS SITE, ITS RESOURCES, PRODUCTS, OR SERVICES AVAILABLE THROUGH THE SITE — EVEN IF SHW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF SUCH DAMAGES ARISE FROM A FAILURE OF AN ESSENTIAL PURPOSE OR NEGLIGENCE ON THE PART OF SHW.

WITHOUT LIMITING THE FOREGOING, SHW IS NOT LIABLE FOR DAMAGES ARISING FROM OR IN CONNECTION WITH:

• Any failure of performance, error, omission, denial of service, cyberattack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure

• Loss of revenue, anticipated profits, business opportunities, savings, goodwill, or data

• Third-party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property

• Reliance on any content or information provided on the Site

• Interruption or unavailability of the Site or any related service

IN THOSE STATES OR JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

13 | INTELLECTUAL PROPERTY AND COPYRIGHTS

13.1  Ownership of Site Content

All content and materials available on this Site — including but not limited to text, graphics, website name, code, images, photographs, video, audio, logos, design elements, product descriptions, and educational articles — are the intellectual property of Superior Health and Wellness, PLLC or its licensors and are protected by applicable copyright, trademark, trade dress, and other intellectual property laws. Any inappropriate use, including but not limited to the reproduction, distribution, display, transmission, or commercial exploitation of any content on this Site, is strictly prohibited unless specifically authorized in writing by SHW.

13.2  License to Access

You are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site and its publicly available content (the "Content") strictly for your own personal, non-commercial purposes and in accordance with these Terms. This license does not include the right to:

• Reproduce, copy, or distribute any portion of the Content for commercial purposes without SHW's express written consent

• Modify, adapt, translate, reverse engineer, create derivative works from, or otherwise alter the Content

• Publicly display, perform, or transmit any Content in a manner not permitted by these Terms

• Remove, alter, or obscure any copyright, trademark, or other proprietary notices contained in or on the Content

This license terminates automatically if you violate any of these Terms. SHW reserves the right to revoke this license at any time in its sole discretion.

13.3  Material You Submit to the Site

By posting, uploading, submitting, inputting, or otherwise making available any artwork, photographs, written works, reviews, testimonials, feedback, or other media or content (collectively, "Submissions") through this Site, you grant SHW, its affiliated entities, and any necessary sublicensees a worldwide, non-exclusive, irrevocable, perpetual, royalty-free license to use, reproduce, copy, distribute, transmit, publicly display, publicly perform, modify, adapt, translate, edit, publish, and reformat your Submission for promotional, business development, marketing, and other legitimate business purposes, including the right to publish your name in connection with your Submission.

You represent and warrant that: (a) you own or otherwise have the right to grant the license described above with respect to your Submission; (b) the use and display of your Submission as contemplated in this section will not violate any applicable laws, regulations, or third-party rights; and (c) your Submission does not contain Protected Health Information of yourself or any other person.

SHW claims no intellectual property rights over your Submissions beyond the license granted above. You retain all copyright and other proprietary rights in your Submissions. You shall not upload, post, or submit any content protected by copyright, trademark, or other proprietary right without the express written permission of the rights holder. You are solely responsible for any Submission you make and any liability arising from it. SHW is under no obligation to post, retain, or use any Submission and may remove Submissions at any time in its sole discretion.

13.4  Trademarks

The Superior Health and Wellness name, logo, taglines, and all related marks, product names, and service names are trademarks and service marks of Superior Health and Wellness, PLLC. You may not use, copy, imitate, or incorporate any SHW trademark or service mark — in whole or in part — without prior written consent from SHW. All other trademarks, service marks, and company names referenced on the Site are the property of their respective owners.

14 | TERMINATION OF USE

14.1  Suspension and Termination by SHW

You agree that SHW may, at its sole discretion, suspend or terminate your access to all or part of the Site and its Resources at any time, with or without notice, and for any reason — including without limitation breach of these Terms, suspected illegal or fraudulent activity, abusive conduct toward SHW staff or providers, or conduct that SHW determines, in its sole judgment, to be harmful to other users, to SHW, or to the integrity of the Site. Any suspected illegal, fraudulent, or abusive activity may be referred to appropriate law enforcement authorities.

Upon suspension or termination, your right to use the Site and all associated Resources will immediately cease. SHW reserves the right — but does not assume the obligation — to remove or delete any information, account data, or content associated with your account. Termination of your website access does not automatically terminate any active patient relationship or obligations under a signed patient consent agreement, except as otherwise provided in those agreements.

14.2  Termination by You

You may stop using the Site at any time. If you wish to close your account, contact SHW at info@superiorhealthwellness.com. Closing your account does not relieve you of any obligations or liabilities that arose prior to account closure, including outstanding fees, compliance obligations under signed consent agreements, or any indemnification obligations under these Terms.

15 | GOVERNING LAW & DISPUTE RESOLUTION

15.1  Governing Law

These Terms and any dispute arising from your use of the Site or SHW's services are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions and without reference to the United Nations Convention on the International Sale of Goods. Where federal law applies — including HIPAA, the Controlled Substances Act, FTC regulations, or other applicable federal statutes — federal law shall govern with respect to those matters.

15.2  Jurisdiction and Venue

Any action to enforce, interpret, or challenge these Terms, or arising from your use of the Site or services, shall be brought exclusively in the federal or state courts of competent jurisdiction located in the State of Texas or the State of Florida. You hereby irrevocably consent to personal jurisdiction in such courts and waive any jurisdictional, venue, or inconvenient forum objections to such courts. SHW reserves the right to seek injunctive or other equitable relief in any jurisdiction as necessary to protect its intellectual property, confidential information, or rights under these Terms.

16 | MISCELLANEOUS PROVISIONS

16.1  Amendment of Terms

SHW may amend these Terms at any time by posting a revised version on the Site with an updated effective date. For material changes, SHW will make reasonable efforts to notify registered users via email or by posting a prominent notice on the Site. Your continued use of the Site or services after the effective date of any revision constitutes your acceptance of the revised Terms. You are encouraged to review these Terms periodically.

16.2  Site Availability and Interruptions

Your use of the Site and any associated services may from time to time be subject to interruption or delay. Due to the nature of the internet and electronic communications, SHW and its service providers do not guarantee that the Site or any associated Resources will be error-free, available without interruption or delay, or free from defects in design or functionality. SHW will not be liable to you if the Site or any associated Resources become unavailable, interrupted, or delayed for any reason — including scheduled maintenance, network outages, server failures, or events outside SHW's control.

16.3  Malicious Code

While SHW makes reasonable efforts to prevent the introduction of viruses, malware, ransomware, or other malicious code to the Site, we do not guarantee or warrant that the Site or any data available through it is free from malicious code at all times. SHW will not be liable for any damages, losses, or harm attributable to malicious code encountered through the Site. You are responsible for ensuring that your method of accessing the Site does not expose your computer system, mobile device, or network to the risk of interference or damage from malicious code, and for maintaining appropriate security software and practices on your own devices.

16.4  Third-Party Links and Resources

The Site may contain links to or integrations with third-party websites, services, platforms, and resources. You acknowledge and agree that SHW is not responsible or liable for the availability, accuracy, content, security, or privacy practices of any third-party website or resource. Links to third-party sites do not constitute or imply any endorsement, affiliation, partnership, or sponsorship by SHW. You acknowledge sole responsibility for and assume all risks arising from your use of any third-party websites, services, or resources. SHW may, from time to time, provide information from a third party in the form of guest content, interviews, or similar media. SHW does not control, independently verify, or guarantee the accuracy of third-party contributed content.

16.5  Security of Your Information

The security of your account and contact information is a priority for SHW. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You acknowledge the risk of unauthorized access to, or alteration of, your data. While SHW employs robust administrative, technical, and physical safeguards to protect your information, SHW does not accept responsibility for losses you may sustain as a result of unauthorized access to your data that is not the direct result of SHW's negligence. All information transmitted to or from you is transmitted at your own risk. Please review the Security section of SHW's Privacy Policy for full details on our data protection practices.

16.6  Indemnification for Third-Party Claims

You shall indemnify and hold SHW harmless from any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses — including reasonable attorneys' fees — arising out of any breach by you of these Terms, your use of the Site, or your failure to maintain the security of your account credentials. You agree to provide SHW with such assistance and information as we reasonably request in connection with any third-party claim or defense.

16.7  Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by such invalidity or unenforceability.

16.8  Waiver

SHW's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of that term or any other term, and SHW's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

16.9  Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements applicable to specific services (including any signed patient consent packet or Travel Medical Kit agreement), constitute the entire agreement between you and SHW with respect to your use of the Site and related services. These Terms supersede all prior or contemporaneous understandings, representations, warranties, or agreements — whether written or oral — between you and SHW regarding their subject matter.

17 | CONTACT INFORMATION

17.1  General Questions and Correspondence

For questions or comments about these Terms of Use, to report a concern, or for any other general inquiry, please contact us at:

• Email: info@superiorhealthwellness.com

• Phone: 1-855-724-9355 (1-855-724-WELL)

• Website: www.superiorhealthwellness.com

• Mailing Address: Superior Health and Wellness, PLLC, Attn: Administration, 5148 Village Creek Drive, Suite 300, Plano, TX 75093

17.2  Privacy and HIPAA Matters

For questions about our Privacy Policy, to exercise your HIPAA rights, to submit a privacy complaint, or to contact our Privacy Officer, please use the following:

• Privacy Officer Email: security@superiorhealthwellness.com

• Subject Line for Privacy Requests: "Privacy Request — [Your Name]"

• Mailing: Superior Health and Wellness, PLLC, Attn: Privacy Officer, 5148 Village Creek Drive, Suite 300, Plano, TX 75093

If you believe your HIPAA privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/privacy or by calling 1-800-368-1019. You will not be penalized or denied services for filing a complaint.