Your care with Superior, all in one place

Remaining an active patient ensures you continue receiving prescriptions, refills, and access to exclusive Superior offers and promotions.

What determines my active status?

Your treatment plan will determine how often you need follow-up appointments and lab work. In general, to remain an active patient you must:

• Stay up-to-date with your provider follow-up appointments.

• Complete current lab work prior to prescription processing or refill requests.

• Maintain good standing with Superior Health & Wellness.

Minimum requirements for all patients:

• At least 2 provider appointments per year.

• At least 2 completed sets of lab work per year.

• No monthly or annual membership fees are required.

Controlled substances (such as testosterone or deca):

To request a refill, patients must:

• Have met with a Superior provider in the last 3–4 months.

• Have submitted labs within the last 3–4 months.

• Maintain good patient standing.

Compounded weight loss medications:

To request a refill, patients must:

• Have met with a Superior provider in the last 5–6 months.

• Have submitted labs within the last 5–6 months.

• Maintain good patient standing.

Important Note: Patients who are not in active status cannot process refills or take advantage of Superior’s promotions or special offers.

We require all patients to be up-to-date with their provider follow-up appointments and have current lab work completed prior to refill requests being fulfilled.

All patients requesting a refill on a controlled substance like testosterone or deca must meet the following requirements:

1. Have meet with your Superior provider in the last 3-4months

2. Have submitted labs to your Superior provider in the last 3-4months

3. Have maintained good patient standing with Superior Health & Wellness

All patients request a refill on compounded weight loss medications must meet the following requirements

1. Have meet with your Superior provider in the last 5-6-months

2. Have submitted labs to your Superior provider in the last 5-6-months

3. Have maintained good patient standing with Superior Health & Wellness

Refill requests can only be made through our secured HIPAA-compliant refill request form.

Refill Processing Reminder : You will NOT receive a phone call unless additional information is needed; otherwise, we will process your card on file and you will receive communication confirming your refill has been processed.

To ensure there is no lapse in your medication, you should submit a request for a prescription refill when you have about 2-week’s supply left.

Please submit a refill request through our patient refill portal.

You will receive your approved Superior products and prescriptions within 7-10 business days. However, delivery times may vary due to factors such as pharmacy processing, shipping, product availability, and completion of payment, which are beyond the control of Superior Health and Wellness.

To reschedule your appointment, please contact our office at least 24 hours in advance. You can reach us by phone, email, text, or use the live chat system Monday-Friday 9am-2pm CST.

We will assist you in finding a new appointment time.

If you have recent lab work from another provider, you may be able to use those results for your consultation. Please submit a copy of your most recent lab results to our office before your appointment.

Our Superior Health Providers will review these results to determine if additional lab work is necessary.

The minimum lab tests we require are:

• CBC (Complete Blood Count)

• CMP (Comprehensive Metabolic Panel)

• Thyroid Panel

• Lipid Panel

• Hormone Panel (including Testosterone, Estradiol, FSH, LH, and PSA for men, Progesterone for women)

We recommend submitting your lab results at least 3 days before your appointment to allow time for any additional testing if needed.

If you need to schedule lab work, please do so as early as possible to ensure your results are available by your consultation.

At Superior, we provide two online platforms to enhance your experience: the Superior Resource Hub and the OnPatient Portal. Here’s how they differ:

Superior Resource Hub

The Superior Resource Hub is your go-to resource for browsing and managing your wellness journey with Superior. Through the Member Hub, you can:

✅ Browse our full product catalog

✅ Submit refill requests to Superior providers

✅ Access exclusive patient resources

✅ Redeem active patient programs & rewards

This platform is designed to make it easy to explore our offerings, stay informed, and engage with our services before and after becoming a patient.

OnPatient Portal (HIPAA-Compliant Patient Access)

Once you officially become a patient, you gain access to the OnPatient Portal, a secure, HIPAA-compliant platform where you can:

🔐 Review your prescription history

📅 View upcoming & past appointments

💳 Store a credit card on file for future refill orders

Since the OnPatient Portal is separate from the Superior Resource Hub, you will need to set up an account to access it.

To gain access to the OnPatient Portal, you must contact your the Superior Team for support via phone, email, or Web Chat.

They will resend your invitation to create a password and log in to your account.

To login into the OnPatient portal please visit, https://www.onpatient.com/login/